Hello Casino Review

Hello Casino Review
Hello Casino is Licensed by the UK Gambling Commission

18+ Only
Gamble Responsibly
T&Cs Apply.
Wagering Requirements Apply.

Operated by Caddel Ltd, A Group That Is Making A Name For Itself In The UK

View Bonuses

2 Great Bonuses

Up to £100 Match bonus and
50 No Deposit Free Spins.

Ryan's Thoughts about Hello Casino

Ryan's Thoughts"If there were a “newcomer of the year “ prize I would hand it to Hello Casino without any hesitation. From outset I have felt that this company understands what players are looking for in a casino experience. The wagering requirements are fair and I have never heard of any complaints against Hello or any of its sister casinos."

  • Things We Like

  • Features games from Microgaming, BetSoft and a number of other providers

  • Beautifully designed and easy-to-navigate site

  • Chat Support pop-up on the home page

  • Player friendly bonus terms

  • Things We Do Not Like

  • VIP program is on invitation only

  • No slots tournaments

  • At A Glance - Important Facts

  • Year Established - 2014

  • Operator - Caddell Limited N.V.

  • Average Payout - 94.50%

  • Mobile Platforms -

  • Manual Flush - No

  • Live Dealers - Yes

  • Licences - Curacao, Netherlands Antilles, United Kingdom

Casino Overview

One of the youngest online casinos in the industry, Hello Casino can be enjoyed across a variety of browsers and devices.

Young and Successful

Since it was launched only in 2014, Hello Casino is one of the youngest, but also the most successful online casinos in the industry as it is based on the theme of friendship. The focus is always on customer satisfaction and support.

Quick Facts

Hello Casino is operated by a team of talented and experienced Internet gambling professionals in collaboration with White Hat Gaming. But it is not just a white label of White Hat Gaming as it features unique bonus offers, game selection, player terms and conditions, and approach to customers.

Imperium Network Solutions Limited, a company based in the UK, operates and manages Hello Casino for Caddell Limited N.V., which is licensed by the UK Gambling Commission.

Hello Casino is 100% secure, gives top importance to responsible gambling, and is associated with reputed organizations such as Gamblers Anonymous and GamCare. All this makes it one of the most reliable online casinos in the industry. Players can create a real money account only if they are above eighteen.

Hello Casino Bonus Offers

Below you will find all the details about Hello Casino's bonus offers, with a comprehensive analysis of the fine print.

Over 18 Only New Customers Only, Gamble Responsibly - www.begambleaware.org.
  • Match Bonus

  • Up to £100 total bonus

  • £20 Minimum Deposit

  • 25 x Bonus Wager

  • How to Redeem:

    Automatic after registration

Permitted Games and Stake Requirements

The Bonus has to be waged 25 times before a withdrawal is allowed.

Game Eligibility Rules

Excluded Games: table games, card games, video poker

All games appear to be eligible for this bonus. Confirm this via the casino's bonus terms before commencing.

Wagering Allowed / Disallowed

Don't make excessively large bets with the bonus

This bonus contains strict rules regarding bet sizes - we urge you to read the terms and conditions

You can't play either slots or video poker double up features with this bonus.

What May Void the Bonus and / or Winnings

Oversized Bets

Double Up

Excluded Games

Bonus Abuse and Related

Bet size restrictions

Withdrawal Restrictions

Staged Withdrawal: Withdrawals are limited to a maximum of EUR 5,000 per 24 hours.

Over 18 Only New Customers Only, Gamble Responsibly - www.begambleaware.org.
  • No Deposit Bonus

  • 50 Free Spins

  • 25 x Bonus Wager

  • How to Redeem:

    Automatic after registration

Permitted Games and Stake Requirements

The Bonus has to be waged 25 times before a withdrawal is allowed.

Slots

100%

Game Eligibility Rules

Excluded Games: Blood Suckers, Dead or Alive, Devils Delight, Kings of Chicago, Beetle Frenzy, Gold Rush, Jackpot 6000, Lucky 8 Line, Magic Love, Mega Joker, Pirate's Gold, Safari Madness & Super Nudge 6000, Big Bad Wolf

If you play games excluded in the bonus terms the bonus and any winnings from the bonus will be voided.

Wagering Allowed / Disallowed

Don't make excessively large bets with the bonus

This bonus contains strict rules regarding bet sizes - we urge you to read the terms and conditions

You can play slots and video poker double up features.

What May Void the Bonus and / or Winnings

Oversized Bets

Excluded Games

Bonus Abuse and Related

Bet size restrictions

Withdrawal Restrictions

Total Cap on Withdrawal when using this bonus.

Hello Casino Promotions

Players can look forward to three exciting promotions at Hello Casino.

Monday Blues Buster: Every Monday, players can claim up to £50 plus 10 free spins on their first deposit of Monday. To qualify, they need to deposit at least £20.

Tuesday Mystery Bonus: To find out more about their mystery bonus, players have to login to their Hello Casino accounts on Tuesday. The online casino selects up to 10 players at random and credits their accounts with mystery bonuses.

Break the Bank Wednesdays: Depending on the size of their first deposit of Wednesday, players can claim up to 50 bonus free spins.

Dish of the Day: At weekends, Hello Casino pampers loyal players with free spins, cash bonuses, and free casino chips. To claim their weekend bonus, players have to check the casino's weekly newsletter and just follow the instructions.

Hello Tuesday Bonus

How Often: Ongoing

[hover for details]

Hello Casino offers players a special bonus every Tuesday. Bonus will be revealed via email. 

Terms and Conditions

Bonus must be wagered 25 times before cashing out. 

Wagering contribution;

Slots 100%

Select slots contribute only 20% (Blood Suckers, Dead or Alive, Devils Delight, Kings of Chicago, Jackpot 6000, Lucky 8 Line, Mega Joker, Super Nudge 6000, Big Bad Wolf, 300 shields, Secrets of the stones, Twin Joker and Victorious.)

Scratch Cards 100%

Keno 100% 


How often does this promo run? Ongoing

How Do I qualify? You need to opt-in to this promotion.

Games and Software

Hello Casino operates on the White Hat Gaming software platform. A provider based in the UK, White Hat is special because it offers games from multiple providers on its platform. Accordingly, players at Hello Casino can choose from games developed by multiple providers such as Aristocrat, NYX Interactive, Leander Games, QuickSpin, Net Entertainment, NextGen Gaming, Ezugi, OMI Gaming, and others. White Hat Gaming also includes a mobile gaming platform that allows players to play on the move.

Hello Casino Live Dealer Features

Hello Casino offers live games from two providers—Ezugi and Net Entertainment (NetEnt). The NetEnt live dealer games in the live casino portfolio are Automatic Roulette, Blackjack, Common Draw Blackjack, VIP Roulette, and Roulette. The live casino also offers three live dealer games from Ezugi—Live Roulette, Live Blackjack, and Live Baccarat.

Casino Video Review

 

Mobile Casino

Hello Casino is a web-based mobile casino gaming app, which doesn’t require any download. Since Hello Casino Mobile operates on the White Hat mobile gaming platform, players can enjoy a robust product with a portfolio of 80 games from multiple providers.

Loyalty

Hello Casino invites all players to become VIPs. A VIP player is a loyal player who logins and play real money casino games regularly. He/she is also a player who never abuses bonuses or violates player terms. Players can become VIP players only if they receive a special invitation from Hello Casino. As a Hello Casino VIP player, you can enjoy 24/7 customer support, a personal account manager, invitations to exclusive casino events and promotions and bigger bonuses.

Cashier and Banking

Hello Casino offers several instant, free, and reliable banking methods such as Trustly, MasterCard, PaySafeCard, TrustPay, WebMoney, DotPay, Neteller, Visa, and iDeal, to mention a few. Players are required to deposit at least £10 at a time.

Hello offers three instant withdrawal options—Neteller, Visa, and Skrill. Players can also withdraw through Bank Wire, but the time taken for the winnings to hit their accounts depends on their bank. Players can withdraw as little as £25 at a time.

Payment Methods Accepted

Withdrawal Turnaround Details
Reversal Period 0 - 24 Hours
Manual Flush No
Max cashout amount €50000
E-wallets Instant Withdrawal
Debit and Credit Cards Between 2 days and 5 days
Bank Transfers Between 2 days and 5 days
Checks N/A

Hello Casino FAQs

Is Hello Casino safe?

Hello Casino is safe and secure. Since it implements the best data encryption technology, you will not lose your bets even if you get disconnected.

It uses 128-bit Secure Socket Layer (SSL) digital encryption technology to protect players' transactions. Payments are processed on secure servers that are handled 24/7 by well-trained security teams. Sophisticated video systems control access to these servers, and access is offered only to Hello Casino’s trusted employees.

The games are fair as they are tested regularly by independent auditors. There is also a sound privacy policy in place, preventing the casino from sharing player details with third party companies.

Do I need to download any software?

Hello Casino is a Flash or no-download casino, allowing player to play on their browsers without having to download any software.

Does Hello offer any other type of wagering service?

Hello offers an online casino that is compatible with mobile devices and a live casino.

More Information

Supported Currencies Australian Dollar, Canadian Dollar, Euro, UK Pound Sterling, US Dollar
Supported Languages
  • English
  • German
Software Platforms
  • 1x2Gaming
  • 2 By 2 Gaming
  • Betsoft Gaming
  • iGaming2go
  • Leander Games
  • Microgaming
  • NetEnt
  • Nextgen Gaming
  • NYX Interactive
  • OMI Gaming
  • Quickspin
Other Betting Products None
Casinos From the Same Operator 21 Casino, 666 Casino, Casimba Casino, Gate 777 Casino, Playgrand Casino, Slot Planet Casino, Spin Rider Casino
Bonus restrictions at associated casinos There are no restrictions in respect of claiming bonuses at associated casino sites.
Affiliate Program Full Cream Affiliates

Rate and Review Hello Casino

Hello Casino Player Reviews

CindyM221

3 Reviews
UK

Reviewed

What was Good?
Hello casino is really good to play at. I have seen quite a few new online casinos and this one caught my attention. I like casinos that look AND play good: great graphics and animations, matching sound effects, and games with cool features are all I need to make my day, and this one fit the bill perfectly, thankfully.

Software from some of the best in the business meant I was guaranteed a range of the top slots – I am a big slots fan – from different providers at one casino, one of the biggest advantages that multi-platform casinos like this one provide. Got to play Megadeth from Leander Games and also some of the top slots from Microgaming, including the evergreen Immortal Romance.

The promotions and bonuses were great too, especially the welcome bonuses, and what made it even better was that the wagering requirement was just 25x on these, unlike what you get at some of the other casinos. Security is not an issue as this one uses standard 128-bit SSL encryption.
What was Bad?
I personally have not had a bad experience here, games load fast and are not interrupted and payment is quick. I was able to choose from a range of payment methods I was familiar with, another big plus. While deposits were instant, there was some time taken for the entire withdrawal process. However, I was in touch with another of the players here and she was complaining of facing severe problems while withdrawing funds. May be it had to do with the country she was playing from or some problem with her documentation. Anyway, I look forward to playing here again.

ChrisRog76

3 Reviews
UK

Reviewed

What was Good?
I had a reasonably decent first experience at Hello casino. Got to use the cool welcome bonus of up to €1000 and 150 free spins on my first 3 deposits. Played some of the slots with a basic deposit of €10 and managed to win a little bit, €22 to be precise. The wagering requirements were tricky, but I guess that was because of the small win: 25x is not that big a deal anyway.
What was Bad?
The sore point was that it took almost 3 days to complete the verification process for withdrawal, and that after me chasing them relentlessly with queries and annoying chat sessions. Funny, because nowadays it gets done at other places in hours!

SSmith45

3 Reviews
UK

Reviewed

What was Good?
The experience of playing at Hello Casino was amazing, to say the least. A number of positives and a couple of negatives – minor ones at that – would automatically qualify that adjective I think, and that is what I got when I signed up here.

The great looks are backed by some cool features. The Search feature was a big help when it came to zeroing in on games. It gave me multiple criteria to search on: alphabetical ordering, ordering on the basis of popularity, ordering on the basis of most recent visit, and also software provider. A cache of 500+ games – this is a multi-platform casino that is powered by the White Hat Gaming platform, which uses software from Microgaming, NetEnt, BetSoft Gaming, Leander, Aristocrat, Evolution Gaming, and NYX Gaming Group – is another huge incentive.

The multi-deposit welcome bonus package was a great way to start, especially given that it spread across the first 3 deposits and also gave me free spins to play with: up to €1000 in bonuses and up to 150 free spins! And what I really liked was the fact that the bonuses kept coming – weekly bonuses, weekend bonuses, loyalty/comp points that you can double, and an exciting VIP Club.

A significant number of the games can be played from your mobile device as well, with the same bonuses that you get at the desktop version. 128-bit SSL encryption – I found this by going through the Safety tab of the casino – ensures fair play and licensing by Curacao eGaming and the UKGC ensures credibility. 24x7 customer support through live chat allowed me to get answers to queries late in the night as well.
What was Bad?
If there was one thing that stood out as a negative for me, it was the lack of phone support. The 25x wagering requirement for the welcome bonus was a necessary evil – that is how I looked at it. Another sore point was the time taken for document verification – two days is quite a bit given that there are good casinos getting it done in a day!

TimB123

3 Reviews
UK

Reviewed

What was Good?
Among all the new online casinos I have played at in recent times, one experience that I remember vividly was at Hello casino. There are great things here – excellent interface, fantastic graphics and animations, and good promotions, backed by adequate payment support and customer support through live chat and e-mail.

I loved the fact that there were so many different software providers here. The White Hat Gaming platform has some of the best providers on it, including Microgaming, NetEnt, BetSoft, and many others. What this allowed me to do was play the best slots from different providers one after the other without having to search for new casinos. Imagine playing Gonzo’s Quest one moment and then jumping to Greedy Goblins the next and you will have an idea of what I am talking about!

A massive welcome bonus provided the right impetus for the other bonuses to follow. There was a match bonus of up to €1000 on the first 3 deposits and there were 150 free spins tagged on as well. Support for all the familiar payment methods made transacting a breeze and all of it was in a completely secure environment thanks to the use of 128-bit SSL encryption.
What was Bad?
The overall experience was great here: great looks, games that loaded fast and came with amazing features, cool bonuses – everything rocked. Maybe a faster withdrawal process would have made things even better, though I didn’t have much to complain about given that it was just 48 hours for the verification process and a few hours from then for the funds to reach my NETeller account. So would I come here again? Of course I would, and I suggest you try it out too!

Robst76

3 Reviews
UK

Reviewed

What was Good?
I entered Hello casino with mixed feelings: I am quite conservative when it comes to online casino gambling. I prefer casinos with a download option and single software provider; that was my first casino experience back in the 1990s and that is what I am comfortable with. However, I must say the experience at Hello casino was not bad, though completely different.

There were quite a few positives. For starters, the casino looked snazzy and all games were available in instant play mode only. The game range was huge, which was something that really impressed me: it was just like one of those Microgaming casinos from back then, except that there were a number of other high quality providers as well: Leander, NYX Gaming Group, NetEnt, BetSoft, and a few others.

Backing up the games was a range of great bonuses. The welcome bonus I ran into was mammoth – up to €1000 and 150 free spins, and that too across my first 3 deposits! The minimum deposit was, well, nominal at €10. That was a good number because that was what I deposited and some luck enabled me to shore it up to €65 in quick time. That was good return on investment even considering the 25x wagering requirement.
What was Bad?
The one thing that really left a bad taste was the amount of time for the verification process to complete: 3 days is long by any yardstick in today’s casino environment given that there are casinos getting it done in a day.

EmilyT123

3 Reviews
UK

Reviewed

What was Good?
I make it a point to play at as many different online casinos as possible because each casino offers a unique experience that you are not likely to get at any other casino, even if it is a sister casino belonging to the same operator. The experience has been mixed – great at some and not so great at others, to downright terrible at a few. One casino where I had a good experience recently was Hello casino.

The casino looks good and has some really cool features, starting with a big collection of games – over 500 of them. This was to be expected given the large number of casino software providers behind this casino: the casino is after all powered by the White Hat Gaming platform, which boasts of providers of the calibre and stature of NetEnt, Microgaming, BetSoft Gaming, Evolution Gaming, NYX Gaming Group, Aristocrat, and Leander, among others.

One feature I liked immensely was the Search feature: I got to search for individual games at this casino. That is not all; the games are categorized based on different criteria including popularity, most recent visit, games based on any of a number of parameters including:

Software
Popularity
Alphabetical order
Recently visited

The next thing that caught my attention after the game range was the bouquet of promotions at the casino. A welcome bonus spread across my first 3 deposits and additional free spins to boot ensured I had a relaxed and winning start and it was all quite huge – up to €1000 and 150 free spins. That was just the beginning; there were more once I had run through my welcome bonus. There were regular weekly and weekend bonuses and also an excellent comp points program. Making the whole experience even more special was the VIP Club.

The casino also had a mobile version, which really worked for me because I like gaming on the go. There were quite a few games that I was able to see on the mobile casino. The bonuses were the same ones that were showcased at the online casino.

On the whole this is a secure and reliable casino. Safety is guaranteed with the use of industry-standard 128-bit secure socket layer (SSL) digital encryption technology while reliability and fair gaming are guaranteed by the licenses from Curacao eGaming and the UKGC. Customer support was excellent as well, and available through live chat.
What was Bad?
There was one black mark in my books, however, about Hello casino: there was no phone-based support available. I think that little extra would have rounded off what was otherwise an amazing experience, especially given that I prefer talking over the phone to chatting. Another point that struck me: document verification took an awful lot of time. At a time when companies are getting it done in hours, a 48-hour period is almost criminal.

Gremlin

1 Review
UK

Reviewed

What was Good?
The experience of playing at Hello Casino was amazing, to say the least. A number of positives and a couple of negatives – minor ones at that – would automatically qualify that adjective I think, and that is what I got when I signed up here.

The great looks are backed by some cool features. The Search feature was a big help when it came to zeroing in on games. It gave me multiple criteria to search on: alphabetical ordering, ordering on the basis of popularity, ordering on the basis of most recent visit, and also software provider. A cache of 500+ games – this is a multi-platform casino that is powered by the White Hat Gaming platform, which uses software from Microgaming, NetEnt, BetSoft Gaming, Leander, Aristocrat, Evolution Gaming, and NYX Gaming Group – is another huge incentive.

The multi-deposit welcome bonus package was a great way to start, especially given that it spread across the first 3 deposits and also gave me free spins to play with: up to €1000 in bonuses and up
What was Bad?
If there was one thing that stood out as a negative for me, it was the lack of phone support. The 25x wagering requirement for the welcome bonus was a necessary evil – that is how I looked at it. Another sore point was the time taken for document verification – two days is quite a bit given that there are good casinos getting it done in a day!

FelicityG1

1 Review
UK

Reviewed

What was Good?
I had a reasonably decent first experience at Hello casino. Got to use the cool welcome bonus of up to €1000 and 150 free spins on my first 3 deposits. Played some of the slots with a basic deposit of €10 and managed to win a little bit, €22 to be precise. The wagering requirements were tricky, but I guess that was because of the small win: 25x is not that big a deal anyway.
What was Bad?
The sore point was that it took almost 3 days to complete the verification process for withdrawal, and that after me chasing them relentlessly with queries and annoying chat sessions. Funny, because nowadays it gets done at other places in hours!

Kayleigh12

2 Reviews
UK

Reviewed

What was Good?
Hello casino is really good to play at. I have seen quite a few new online casinos and this one caught my attention. I like casinos that look AND play good: great graphics and animations, matching sound effects, and games with cool features are all I need to make my day, and this one fit the bill perfectly, thankfully.

Software from some of the best in the business meant I was guaranteed a range of the top slots – I am a big slots fan – from different providers at one casino, one of the biggest advantages that multi-platform casinos like this one provide. Got to play Megadeth from Leander Games and also some of the top slots from Microgaming, including the evergreen Immortal Romance.

The promotions and bonuses were great too, especially the welcome bonuses, and what made it even better was that the wagering requirement was just 25x on these, unlike what you get at some of the other casinos. Security is not an issue as this one uses standard 128-bit SSL encryption.
What was Bad?
I personally have not had a bad experience here, games load fast and are not interrupted and payment is quick. I was able to choose from a range of payment methods I was familiar with, another big plus. While deposits were instant, there was some time taken for the entire withdrawal process. However, I was in touch with another of the players here and she was complaining of facing severe problems while withdrawing funds. May be it had to do with the country she was playing from or some problem with her documentation. Anyway, I look forward to playing here again.