Neteller

Neteller - Used In More Than 160 Countries Around The Globe

Neteller is an e-wallet/online payment system under the management of Neovia Financial PLC, a publicly-traded (LSE) global payments firm based in the Isle of Man. Founded in 1999, Neteller is only one of several online payment and trading solutions under the Neovia banner, which also manages Netbanx and Net+ pre-paid debit cards.

Neteller is supported in more than 160 countries around the world. The system can be used for online gambling, purchases, and peer-to-peer fund transfers.

How Does Neteller Work?

Neteller is an e-wallet/online payment system that will have to be prefunded before making any transactions. Funding a Neteller account can be done via several methods, including local bank deposits, international fund transfers, Net+ pre-paid debit cards, credit cards/debit cards, and instant bank deposits.

When funding your Neteller account via credit cards, debit cards, or instant bank deposits, the money will be available in your account instantly. When funding via local bank deposits or international fund transfers, you will have to wait from two to five days before the money will be available in your Neteller account.

Paying online with Neteller
Paying online with Neteller.

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Neteller Facts
Type e-Wallet / Online Payment Service
Deposits Yes
Withdrawals Yes
Deposit Fees 2% to 6% depending on deposit method
Withdrawal Fees From Free up to €12 depending on withdrawal method
Typical Casino Limits £2150, rolling limit with Neteller Extended
Headquarters Douglas, Isle of Man
Contact Details Email: complaints@neteller.com, Phone: +44 20 3308 9525
Website https://www.neteller.com

How to Create a Neteller Account

Funding Your Neteller Account / Making A Transfer to A Casino Account

Neteller accounts may be funded via the following methods:

  • Local bank deposit
  • International fund transfer
  • Net+ pre-paid debit cards
  • Credit cards/debit cards
  • Instant bank deposits

After you have funded your Neteller account, you can make a deposit into an online casino account via the following procedure:

Some casinos may not accept certain credit cards. This is usually indicated by the absence of the specific credit card’s logo in the “money in” section in your Neteller account. If that is the case, you will have to select another credit card.

Keep in mind also that some casinos may restrict you to the same credit card you have made a deposit from over the next 365 days. If you have made a deposit via your Visa credit card for example, you will have to use the same card over the next year.

Making a Withdrawal From Neteller

If you wish to withdraw your winnings from an online casino via Neteller, you will first have to verify your account. This will allow you to withdraw the funds from your Neteller account into your bank account.

To verify your Neteller account:

At this point, a small amount of money will be deposited into your bank account. This should appear in your account within two to five banking days. Take note of the amount, and log-in to your Neteller account, and again go to the “Money Out” section. You will then see the field into which you will enter the digits of the deposit made to your account. After pressing “enter”, your bank account will be verified, allowing you to transfer funds from your Neteller account.

After you have verified your bank account, you may withdraw your winnings via the following process:

Security and Privacy of Your Personal Information

As one of the most established electronic payment services in the world, Neteller employs state-of-the-art data encryption and storage methods that ensure the total security of all user information and all transactions. All customer data is stored securely and never divulgated to any third parties.

In addition, Neteller’s parent firm, Neovia, is regulated by the UK Financial Conduct Authority (FCA). Subsequently, all client funds are maintained in trust accounts. Because these funds are kept separately from operating accounts, customers will be able to withdraw their funds any time they wish, without being affected by potential market factors or financial crises.

Fee Summary

Fees for funding a Neteller account range from 2% to 6% depending on the deposit method. Withdrawals are generally free, although withdrawal via bank wire transfer methods may entail a fee of as much as €12.

Neteller accounts that are unused for 14 months are rendered “dormant”, which entails an administrative fee of up to €40 on the available balance. Up to three deductions will be made within a year. Customers will be notified one month in advance via email before the first administrative fee will be deducted. If the account remains dormant for 38 consecutive months, the final administration fee will be deducted, after the account will be closed.

Loyalty Program

Upon signing up for a Neteller account, customers are initially limited to a maximum of £2150 per transaction. However, the company offers the option to upgrade your account to Neteller “Extended”, which essentially allows you a rolling limit to transactions.

Neteller also offers a Reward Points program, which grants customers a certain number of points for every deposit or withdrawal to their Neteller account. These points can later be redeemed for cash.

Customer Service

Neteller employs a team of dedicated support specialists that assist customers with any concerns related to the service. The Neteller support staff can be reached by phone and email.

If the support staff is unable to address your concerns to your satisfaction, you may also send an email to the company’s Complaint Officer. A physical mailing address is also provided on the company’s website.